https://JOBS.PDSINC.COM/ en-us POSITION SUMMARY
This position provides project management and leadership in support of high-quality clinical applications systems. This position serves as a liaison between key stakeholders and the business to ensure successful integration of clinical systems and processes.  Works with the applications and support team to develop and deploy best practices in utilization of clinical application systems. Assists in the development and implementation of current and future clinical information systems, working closely with stakeholders. The Clinical Engagement Specialist II proactively leads the collaboration efforts of service area leaders, IT field services, clinical application and informatics teams to increase efficiencies and promote continuity of care through technology and workflow improvements. Acts as a peer leader and subject matter expert in internal processes and procedures. 

 
CORE FUNCTIONS
1. Provides guidance, direction, and education to the decentralized clinical applications team. Leads the efforts for the development and implementation of staff assessment and training programs.  Responsible for ensuring the visibility of clinical application support services. Leads efforts to collaborate across disciplines and IT functions to develop methods of engagement for Clinical Analysts that support various stakeholder needs.

2. Utilizes data analytics to identify and lead system teams that work on process improvement in electronic health record and clinical application education activities. Develop recommendations on potential approaches to achieve business and IT clinical application capabilities. Leads efforts to promote coaching of users in understanding and effective use of technology. Leads and implements application testing for system enhancements. Leads and implements solution evaluation through workgroup leadership; tracks, monitors, and enhances solution usage; and implements user groups and associated action plans.

3. Performs Consultant and Project Coordinator functions. Obtain and analyze information on usage of the system and workflow concerns through internal IT clinical application teams and external vendors. Collaborates with stakeholders to help define issues and enhancement opportunities within the electronic health record. Implements project support in conjunction with leadership for the deployment and support of new and existing IT clinical applications. Influences peers in leveraging critical thinking skills and deep understanding of the EHR to resolve complex electronic health record issues. Expert knowledge of electronic health record and associated technologies’ background function, and how they relate to quality measures, interoperability, and system-wide strategic initiatives.

4. Performs Advocate functions. Expert knowledge of strategic alignment with stakeholders, service area leadership, and IT field services departments to resolve conflicts between workflow and the electronic health record. Expert-level global thinking of clinical workflows in order to drive system-level process improvements and fill identified gaps to ensure consistent appropriate workflow across specialties within the system. Leads, influences, independently manages and assess results of projects, workgroups, policy and procedure gaps, and improvements as it relates to clinical applications.

5. Researches trends and advances in the field of healthcare IT as well as new developments of electronic health record and associated technologies. Maintains up-to-date knowledge of clinical practices, regulatory standards, and organizational direction. Leads peers as an expert influencer for positive outcomes, utilizing this knowledge in supporting users and process teams with creation of documentation standards. Develops accountability standards for the use of business tools to promote business strategies with the innovative use and optimization of tools. Acts as a mentor to peers in relationship management, documentation standards, demonstrates best practices, and is a subject matter expert.

6. This position must interact with and support clinical applications leaders and staff, stakeholders and system contacts. This position must coordinate interdisciplinary activities in the planning and modification of the clinical information system, both at the facility and at the system level.

Internal Customers: All levels of management and staff, medical staff, and other healthcare members for the purpose of integrating services, improving patient care, ensuring effective communication systems and facilitating decision making in clinical practice.  

External customers: Vendors in the implementation, modification, and support of clinical application systems. 

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

SUPERVISORY RESPONSIBILITIES

DIRECTLY REPORTING
None
MATRIX OR INDIRECT REPORTING
None
TYPE OF SUPERVISORY RESPONSIBILITIES
May have authority for employment actions, including coaching, candidate selection, training and development, performance appraisals, work assignments and disciplinary action.  Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models and act in a people-centered, service excellence-focused, and results-oriented manner.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS
OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)

Requires extensive sitting with periodic standing and walking.

May be required to lift up to 20 pounds.

Requires significant use of personal computer, phone and general office equipment.

Needs adequate visual acuity, ability to grasp and handle objects.

Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.

Off-site travel required.

This position may require on-call hours during implementations, and as required to support the end-users.


MINIMUM QUALIFICATIONS
Incumbents must possess knowledge and experience equivalent to completion of a bachelor’s degree in healthcare related field or related business discipline; and have a license for a clinical position in a practicing state; or certification in a clinical healthcare setting.

Must have five plus years experience working within a complex and diverse health care setting.

Must be proficient in the use of system office applications. Must possess a basic understanding of integrated clinical systems. Must have highly developed interpersonal and critical thinking skills with the ability to prioritize needs rapidly. This position requires the ability to convey messages and thoughts clearly to a diverse audience, using both verbal and written mediums. Requires the ability to promote change among large groups of workers. Requires the ability to coordinate information and activities, work under stress of deadlines and frequent interruptions, and to possess analytical problem-solving skills. Requires the maintenance of familiarity with clinical care processes and information technology.
 

PREFERRED QUALIFICATIONS
Depending upon assigned area of responsibility, this position may require applicable certifications and/or licensures, including but not limited to: PT/OT; RT; Certified Healthcare Protection Administrator (CHPA); Certified Protection Professional (CPP); Associate in Risk Management (ARM); Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified Healthcare Facility Manager (CHFM); Certified Coding Specialist (CCS); Certified Professional Coder (CPC).

Additional related education and/or experience preferred.
Compensation: $60 per hour
We look forward to reviewing your application. We encourage everyone to apply - even if every box isn’t checked for what you are looking for or what is required.

PDSINC, LLC is an Equal Opportunity Employer.]]> Wed, 29 Jul 2026 00:00:00 MDT 0
Seeking a senior level  Applications Services Manager to provide strategic oversight and operational leadership for the enterprise application portfolio supporting municipal water and wastewater services. This role is responsible for guiding application lifecycle strategy, modernization planning, vendor engagement, and portfolio optimization, ensuring applications align with organizational priorities and deliver measurable business outcomes. The Applications Services Manager serves as a strategic portfolio leader with deep technical fluency, capable of aligning technology investments with business objectives, managing risk, and ensuring the long-term sustainability, security, and reliability of business-critical applications. While not a hands-on developer, the role requires sufficient technical depth to effectively oversee engineering teams, assess architectural and lifecycle decisions, and guide complex technical initiatives.

Key Responsibilities
Application Portfolio Management
• Manage and oversee an enterprise application portfolio supporting critical business and operational functions.
• Lead application portfolio rationalization efforts, including consolidation, modernization, replacement, or retirement of applications.

Application Lifecycle Planning & Strategy
• Develop and maintain strategic lifecycle plans and roadmaps addressing sustainment, upgrades, modernization, and end-of-life activities.
• Evaluate technical debt, obsolescence risk, operational impact, and cost to support informed investment decisions.
• Engage stakeholders to understand their business goals, priorities, and desired outcomes; capabilities and limitations; and develop actionable initiatives to address their needs and deliver measurable results.

Technical Oversight & Operations
• Provide oversight into development, configuration, integration, testing, deployment, and production support.
• Review technical designs, upgrade strategies, and implementation approaches to ensure stability, scalability, and maintainability.
• Guide technical staff and vendors during complex incidents, upgrades, and high-risk changes.
• Ensure consistent practices across development, change management, and production releases.

Work Tracking, Metrics & Executive Reporting
• Establish formal mechanisms to track staff and vendor work, project plans, and operational tasks
• Monitor progress to ensure alignment with departmental priorities, timelines, and service commitments.
• Develop and deliver weekly executive-level reports summarizing application health, risks, milestones, and resource utilization.
• Utilize dashboards and reporting tools (e.g., Power BI) to provide visibility into work progress and portfolio status. 
Identify risks, issues, and resource constraints and implement corrective actions as needed.

Vendor, Contract & Financial Management
• Oversee vendor relationships supporting enterprise applications.
• Develop and manage operational budgets and Capital Improvement Projects (CIP) related to application modernization or expansion.

Governance, Continuity & Compliance
•  Serve as liaison for disaster recovery, business continuity, and audit activities related to the application portfolio
•  Ensure applications meet continuity of operations

- Bachelor’s degree in computer science, Information Systems, or a closely related field.
- Six years of experience developing, evaluating, using, and maintaining technical systems, hardware, and software, including oversight or coordination of enterprise applications, vendor-supported systems, and operational environments.


We look forward to reviewing your application. We encourage everyone to apply - even if every box isn’t checked for what you are looking for or what is required.

PDSINC, LLC is an Equal Opportunity Employer.]]> Wed, 01 Apr 2026 00:00:00 MDT 0
BASIC QUALIFICATIONS

• Bachelor’s degree in Computer Science, Computer Engineering, or related field.
• 3+ years of hands-on experience with software project testing: Defining test strategy, writing test plans, designing and executing software tests.
• Knowledge of UNIX environment is desired.
• 1+ years of experience in writing scripts in at least Python.

PREFERRED QUALIFICATIONS:

• Demonstrated expertise in black box and grey box testing methodologies, experience with standard QA and development tools, and the ability to operate within short release cycles.
• Hands-on experience in testing Linux and/or Android-based devices.
• Solid understanding of QA tool development chains and environments.
• Experience writing scripts with test automation is a plus.
• Excellent communication, collaboration, reporting, analytical and problem solving skills.

Compensation: $40/hour
We look forward to reviewing your application. We encourage everyone to apply - even if every box isn’t checked for what you are looking for or what is required.

PDSINC, LLC is an Equal Opportunity Employer.]]> Tue, 27 May 2025 00:00:00 MDT 0 QA Engineer  

Compensation: DOE 

The QA Engineer works in an Agile environment with developers and a BA to ensure that we are delivering high-quality software that meets the requirements specified by our Product Owner and our user community.
PROJECT INFORMATION:
This position will be supporting the Salesforce SOX redesign effort impacting our CCaaS and CRC platforms. The project involves the migration from CX SVC to CIT connectors and aligns with our broader AI initiatives.

PRINCIPAL RESPONSIBILITIES:
• Test Planning: Develop comprehensive test plans based on project specifications and requirements.
• Test Case Design: Create detailed, comprehensive, and well-structured test cases and test scripts.
• Test Execution: Execute manual and automated tests to ensure the functionality, usability, and performance of software applications.
• Defect Tracking: Identify, document, and track defects, and work with development teams to prioritize and resolve issues.
• Regression Testing: Perform regression testing to ensure that new features and enhancements do not negatively impact existing functionality.
• End-to-End Testing: Perform End-to-end testing across many systems in our environment including SaaS systems, Websites and Databases.

MINIMUM QUALIFICATIONS:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Previous experience in software testing or quality assurance in an Agile environment, with a strong understanding of testing methodologies and processes.
• Strong analytical and problem-solving skills to identify and address issues effectively.
• Experience writing and modifying SQL queries.
• Experience using Postman and SoapUI to test API functionality.
• Excellent communication skills to collaborate with team members and communicate testing status and results.
• High attention to detail to identify and document defects accurately.
• Proficiency in using testing tools and technologies, including test management systems, version control,

PREFERRED QUALIFICATIONS:
• Experience testing Salesforce
• Experience with Automation technologies like Cucumber and Selenium 
 


We look forward to reviewing your application. We encourage everyone to apply - even if every box isn’t checked for what you are looking for or what is required.

PDSINC, LLC is an Equal Opportunity Employer.]]> Mon, 14 Apr 2025 00:00:00 MDT 0 Sr. QA Analyst
Compensation: DOE 

The Senior Quality Analyst is responsible for the creation of an end-to-end test plan; executing the plan and managing all activities in the plan to ensure objectives are met and the solution works as expected. The solution should be tested in terms of functionality, automation, performance, reliability, stability, and compatibility with other legacy and / or external systems.  The responsibilities may vary from project to project, depending on factors such as project size and team structure.
Responsibilities 

• Work as part of the test team during the test analysis and design, test build and test execution phases of one or more test levels
• Support the Quality Manager in planning new work items and projects.
• Evaluate the system to determine what tests are required to achieve the objectives of the respective test level; referring to a variety of sources including specification and design documents; earlier versions of the system; system suppliers and potential owners or users of the system.
• Analyze a system to identify and prioritize test requirements that will validate that the system will behave as required in its intended environment.
• Map identified test requirements back to the overall business requirements.
• Specify the test environments and data necessary to fulfil the test requirements.
• Collate test requirements, test environments and data specifications into an overall test specification and test schedule.
• Use appropriate techniques to design test cases, test scripts and test data that will address identified test requirements and present them in an overall test design.
• Write test scripts required to execute test cases.
• Record all defects in accordance with incumbent tools and processes.
• Work with project and client staff to resolve issues that may arise from time to time throughout the test project.
• Produce all documents clearly, concisely, and unambiguously in accordance with project standards.
• Maintain and support existing software as directed.
• Exercise best efforts and known best practice to ensure that software performs accurately, efficiently, and reliably. 
• Employ known patterns and best practice to ensure software is maintainable, reusable, and logically structured.
• Contribute to the continual development of the team, ways of working, tools implemented, and processes followed, value-add to be realized, new ideas or approaches, etc.
• Perform additional duties that may be required from time to time.

Educational/Training and Certification Requirements

•  Bachelor’s degree in computer science or similar equivalent experience
• 5 plus years of manual QA experience
• 5 plus years of manual QA Automation experience
• Agile delivery methodologies (e.g., SCRUM)
• Possess a thorough understanding of testing N-Tier systems and test processes.
• ISEB/ISTQB testing foundation accreditation.

Knowledge and Experience

• Strong knowledge of QA methodology and tools
• Strong SQL query skills 
• API testing experience
• Strong communication skills, both verbal and written with the ability to effectively communicate progress/status to the Manager, Project Leader and Client     
• Effective listening skills to gain valuable information and understanding.  
• Ability to explain technical matters to non-technical people.
• Ability to perform day-to-day activities with minimal direction. 
• Ability to multi-task, self-organize, juggle multiple priorities without compromising quality.   
• Excellent problem solving and analytical skills. 
• Strong test, defect, and report documentation experience 
• A strong understanding of both business and technical deliverables, processes, work, products, and differing viewpoints

Competencies
Communication - Respectfully listens to others to gain a full understanding of issues; comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her ideas; appropriately adapts his/her message, style, and tone to accommodate a variety of audiences.
Problem Solving - Analyzes problems by evaluating available information and resources; develops effective, viable solutions to problems which can help drive the effectiveness of the company.
Teamwork and Collaboration - Cooperates with others to accomplish common goals; works within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others; can work effectively with people of diverse backgrounds and characteristics.
Accountability and Responsibility - Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules. 
Analytical Thinking â€“ Ability to solve problems quickly and effectively. Involves a methodical step-by-step approach to thinking that allows you to break down complex problems into single and manageable components.
Attention to Detail - ability to achieve thoroughness and accuracy when accomplishing a task through concern for all the areas.
Judgment and Decision Making â€“ Makes well-informed, effective and timely decisions even when data is limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions.


We look forward to reviewing your application. We encourage everyone to apply - even if every box isn’t checked for what you are looking for or what is required.

PDSINC, LLC is an Equal Opportunity Employer.]]> Thu, 30 Jan 2025 00:00:00 MST 0