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Systems Engineer - Microsoft 365

Phoenix, AZ 85003

Posted: 06/19/2023 Employment Type: Direct Hire Job Number: 22538 Workplace Type: Remote

Job Description

Systems Engineer - Microsoft 365

Compensation: $89,000 - $125,000


Please note: This position has the possibility to work remotely up to 100% of the time. The position will require occasional travel to the Phoenix corporate offices and/or site locations . This position may be performed anywhere in the U.S. except California, Connecticut, New Hampshire, Massachusetts, Michigan, Illinois, Kentucky and New York.  Additional states may be excluded from remote work based on business factors.  Should the positions shift to in-office work in the future, the company will offer relocation benefits at that time should the position meet the established eligibility for these benefits.

Under MIS management supervision and direction, analyze existing and emerging collaboration technologies to align the business’ current and future collaboration needs with the capabilities of Microsoft products and service offerings. Ensure that the technological needs of the business are met. Provide research and subject matter expert support to architects, developers, other project teams, and customers.

- In accordance with MIS’ strategic priorities, objectives, and business support initiatives, examine existing business processes to fully understand what the business does, how it operates and how current and future technologies can be implemented and leveraged to best support these processes. Identify gaps in processes, opportunities for improvements, and automation that leverages Microsoft products and service offerings. Clearly define and communicate problems to ensure we build and deploy effective solutions.
- Capture requirements, create mockups, and build proof-of-concepts for Microsoft 365 solution opportunities.
- In accordance with our principles, work collaboratively with team members to plan, design, build, implement, and document solutions using available Microsoft 365 technologies.
- Provide ongoing support and consultation with team members to help them optimize the benefits from available technologies, tools, and applications. Document and measure improvements, repeat the process.
- Assist business customers with their questions and concerns as they relate to the Microsoft 365 platform. Provide escalated help desk support by responding to customer requests and questions, researching and correcting system problems, and following up with customers to ensure satisfactory resolution.
- Manage Microsoft 365 support service requests.
- Understand the Microsoft 365 product roadmap and evolution. Assist in managing platform updates and communication to customers.
- Perform other duties as required.


Minimum Qualifications:

Bachelor’s degree in Computer Science/Engineering, Information Technology, or related field AND three (3) years’ experience in an information services technology field, including two (2) years’ experience with Microsoft 365 platform solution development, integration, and support.
Associate’s degree in Computer Science/Engineering, Information Technology, or related field AND five (5) years’ experience years in an information services technology field, including two (2) years’ experience with Microsoft 365 platform solution development, integration, and support.
High School or equivalent AND seven (7) years’ experience years in an information services technology field, including two (2) years’ experience with Microsoft 365 platform solution development, integration, and support.
- Working understanding of the Microsoft 365 platform, its products, services, and capabilities.
- Sound judgment and decision-making skills.
- Ability to be effective while working independently, as part of a team, in an office setting, remotely, or at an operational location.
- Ability to communicate in English with respect to job assignments, job procedures, and applicable safety standards.
- Ability to effectively contribute in a collaborative, dynamic Agile environment.
- Project demands will dictate varied work hours.

Preferred Qualifications:

- Excellent written and verbal communication skills, including high comfort level with speaking before an audience.
- Excellent organizational skills and ability to prioritize tasks and workload; strong multitasking skills.
- Ability to effectively interact with all levels of management, employees, and customers/vendors of diverse populations
- Strong customer service orientation.
- Ability to handle and maintain confidentiality.
- Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English.
- Visits to mine and plant settings may include exposure to extremes in temperature and humidity, moving mechanical parts, risk of electrical shock, toxic chemicals, explosives, fumes or airborne particles.
- Certifications that align with Microsoft products and technologies.
- Familiarity with and contributions to the Microsoft 365 PnP Community.
- PowerShell proficiency.
- Experience working directly with stakeholders to identify, analyze, and gather solution requirements.


We provide an industry-leading benefits package with some of the lowest cost to employees – offering health, wellness, life insurance, paid time off, retirement savings and more. These benefits are available to you and your dependents starting day one. Our comprehensive benefits program is important to how we support the health and wellness of employees and their families. For further benefits information please click here: Benefits Details



The estimated annual pay range for this role is currently $89,000 - $125,000. This range reflects base salary only and does not include bonus payments, benefits or retirement contributions. Actual base pay is determined by experience, qualifications, skills and other job-related factors. This role is eligible for additional discretionary and incentive payment considerations based on company and individual performance. More details will be shared during the hiring process.  


Safety / Work Conditions:

Candidates will be required to participate in a post-offer, pre-employment medical examination for the following positions which may have essential job duties that can impact both their own safety and the safety of others:

Site-based positions, or positions which require unescorted access to site-based operational areas, which are held by employees who are required to receive MSHA, OSHA, DOT, HAZWOPER and/or Hazard Recognition Training; or 
Positions which are held by employees who operate equipment, machinery or motor vehicles in furtherance of performing the essential functions of their job duties, including operating motor vehicles while on Company business or travel (for this purpose “motor vehicles” includes Company owned or leased motor vehicles and personal motor vehicles used by employees in furtherance of Company business or while on Company travel).

We look forward to reviewing your application. We encourage everyone to apply - even if every box isn’t checked for what you are looking for or what is required.

PDSINC, LLC is an Equal Opportunity Employer.

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