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Risk Operations Analyst

San Jose, CA 95002

Posted: 06/02/2025 Employment Type: Contract Job Category: Accounting Job Number: 24703 Workplace Type: Hybrid

Job Description

JOB DESCRIPTION
As a Risk Operations Analyst, you will be responsible for reviewing new and existing accounts for potential fraudulent activity while adhering to risk and compliance requirements. This role will include verifying the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources and appropriate verification processes while establishing and maintaining strong customer relationships.

We’d love to chat if you have:
  • 1-3 years of fraud and risk investigation operations experience preferably in ecommerce, payments or financial services
  • Strong data analysis and investigative skills
  • Puts a high value on accuracy and completeness of work including case notes, customer due diligence, and fraud investigations
  • Has the ability to communicate clearly, and effectively with customers while investigating suspicious activity
  • Possesses excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneously while meeting agreed upon deadlines
  • A proven ability to learn and adapt to new processes and follow standard operating procedures
  • Excellent problem solving skills
  • Thrives in a fast pace environment


Expected Outcomes
  • Conduct KYC due diligence and fraud reviews when assessing new customer accounts for risk exposure
  • Contact customers as needed regarding missing documentation or clarification about verification documents
  • Successfully able to review and analyze newly onboarded customer accounts and relevant documentation in a high paced environment within established SLAs
  • Keen eye to detecting red flags and making good judgment decision with minimal supervision
  • Identify, research and highlight trends relating to risk management

Compensation: $30/hour
We look forward to reviewing your application. We encourage everyone to apply - even if every box isn’t checked for what you are looking for or what is required.

PDSINC, LLC is an Equal Opportunity Employer.

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