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Chargeback Analyst
Posted: 07/22/2026
Employment Type:
Contract
Job Category: Finance
Job Number: 26328
Workplace Type: On-Site
Job Description
JOB DESCRIPTION
This position will be a part of the Payment and Risk Operation team and will be responsible for:
1. Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.
2. Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor
3. Processing chargebacks recon (Updating status of chargeback and review status)
4. Communicate with customers regarding documentation requests via email and phone calls
5. Ensure Dispute milestones are met within a time frame
6. Data entries related to chargeback
Professional Experience/Background to be successful in this role:
Has at least 2 years chargeback of payment card risk management experience
Has at least 2 years customer service experience
Meet service level and performance requirements to deliver high quality work
Possesses strong data analysis and investigative reporting skills
Able to solve transaction or payment issues without complete process guidance
Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
Has strong skills of using Excel and other software to create spreadsheets, models and reports
Ability to make sound judgment calls
Compensation: $26/hour
We look forward to reviewing your application. We encourage everyone to apply - even if every box isn’t checked for what you are looking for or what is required.
PDSINC, LLC is an Equal Opportunity Employer.
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Ready to discover exciting job opportunities in the vibrant Draper, Utah area? This dynamic region, nestled along the breathtaking Wasatch Front, offers a perfect blend of outdoor adventures and urban amenities. From the stunning vistas of Corner Canyon to the lively cultural scene at the Draper Amphitheater, there's something for everyone here. With renowned companies like eBay and 1-800 Contacts calling Draper home, the potential for career growth is endless. Explore job listings now and embark on a rewarding career journey in this charming locale.
