Search Jobs
PDS Inc, LLC
http://www.pdsinc.com
http://www.pdsinc.com
true
IT Desktop Support Engineer
Posted: 11/07/2023
2023-11-07
2024-08-26
Employment Type:
Direct Hire
Job Number: 22966
Workplace Type: Hybrid
Job Description
Compensation: Market Rate
Job Summary
An IT Desktop Engineer is responsible for providing technical support to end-users within an organization. This role involves diagnosing and resolving hardware and software issues, configuring, and maintaining desktop and laptop systems, and ensuring a smooth and efficient computing environment for employees.
Duties/Responsibilities
We look forward to reviewing your application. We encourage everyone to apply - even if every box isn’t checked for what you are looking for or what is required.
PDSINC, LLC is an Equal Opportunity Employer.
An IT Desktop Engineer is responsible for providing technical support to end-users within an organization. This role involves diagnosing and resolving hardware and software issues, configuring, and maintaining desktop and laptop systems, and ensuring a smooth and efficient computing environment for employees.
Duties/Responsibilities
- Desktop Support: Provide technical assistance to end-users via phone, email, in-person, or remote desktop tools to diagnose and resolve hardware and software issues including its peripherals devices.
- Hardware Maintenance: Install, configure, and maintain desktop, laptop and ‘Thin client’ hardware components, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary.
- Software Support: Install, configure, and troubleshoot software applications, operating systems, ‘Thin client’ software, and security updates. Assist with software licensing and compliance.
- User Account Management: Create, modify, and deactivate user accounts, email addresses, and access permissions as needed. Ensure proper access control and user authentication.
- Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections.
- Security: Ensure that security protocols and antivirus software are up to date. Educate users on security best practices and assist in virus/malware removal
- Documentation: Maintain accurate records of support requests, resolutions, and hardware/software inventory. Create and update user guides and knowledge base articles.
- Hardware and Software Procurement: Assist in the selection and procurement of IT equipment and software licenses. Manage inventory and asset tracking.
- IT Policies and Compliance: Enforce company IT policies and procedures, as well as compliance with relevant regulations, such as data protection and privacy laws.
- A bachelor’s degree in computer science, information technology, or a related field (often preferred, but not always required).
- Proficiency in Windows operating systems.
- Familiarity with software applications, including Microsoft Office365 and antivirus tools.
- Working knowledge of AWS console and its EC2 services.
We look forward to reviewing your application. We encourage everyone to apply - even if every box isn’t checked for what you are looking for or what is required.
PDSINC, LLC is an Equal Opportunity Employer.
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Sunnyvale, CA
Ready to kickstart your career in the vibrant Silicon Valley area around Sunnyvale, California? This bustling tech hub offers an unparalleled array of job opportunities in the heart of innovation. Nestled near the stunning Santa Cruz Mountains and boasting easy access to iconic landmarks like the Googleplex and Levi's Stadium, Sunnyvale provides a perfect balance of work and play. Indulge in delicious local cuisine, catch a show at the Mountain View Center for the Performing Arts, or take a stroll through the picturesque Sunnyvale Bay Trail. Don't miss out on the chance to grow your career in this dynamic and enchanting region – explore our job listings today!
